Spireon Wins Business Intelligence Group’s 2019 Excellence in Customer Service Award
The Vehicle Intelligence Company Adds Second Customer Service Award, Bringing Total Awards for 2019 to Five
IRVINE, Calif., May 14, 2019—Spireon, the vehicle intelligence company, today announced that it has been named a winner in the 2019 Excellence in Customer Service Award for Organization of the Year by the Business Intelligence Group. Spireon was selected due to its deep investment in product innovation and dedication to develop deeper relationships with its 20,000+ customers while ensuring customer success.
“2018 was another stellar year for Spireon, amplified by our white-glove customer service and the superior value delivered by our connected vehicle solutions,” said Rashid Ismail, CIO at Spireon. “Our customers are at the center of everything we do and the recognition by the Business Intelligence group further proves our customer-first philosophy far exceeds industry standards and that our team continues to raise the bar in customer service.”
This recognition marks the second customer service award win for Spireon this year. Spireon’s 2018 average Net Promoter Score (NPS) of 72 far exceeds the industry average of 21.4 for B2B technology companies. Spireon credits a comprehensive customer onboarding program, regular customer interaction by multiple teams at the company, and 24×7 phone support by expert resources. On average, customer service calls are answered within 59 seconds.
“Year after year the role of customer service plays a more important role in all of our lives,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring Spireon as they are leading by example and making real progress on improving the daily lives of so many.”
Organizations from across the globe submitted their customer service and success strategies and platforms for consideration in the BIG Excellence in Customer Service Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.
About Spireon
Spireon, the vehicle intelligence company, is the leading provider of aftermarket telematics solutions in North America. By equipping cars, trucks, trailers and other mobile assets with GPS devices and sensors, Spireon turns any vehicle into a connected vehicle. Award-winning products GoldStar, Kahu and FleetLocate deliver 24×7 asset visibility and actionable insights to auto dealers, lenders, transportation companies, service fleet managers, rental car companies and consumers to increase safety and productivity, boost profits and protect assets. Spireon’s NSpire IoT platform powers all Spireon solutions, supporting nearly 4 million active subscribers and processing more than 1 billion data events each month.
“Year after year the role of customer service plays a more important role in all of our lives. We are thrilled to be honoring Spireon as they are leading by example and making real progress on improving the daily lives of so many.”
Maria Jimenez, COO, The Business Intelligence Group